STORE POLICY: Unworn shoes may be exchanged when accompanied by the original receipt within ten days of purchase. If an exchange is not made, a store credit will be issued. Sorry, no refunds. Sale purchases along with special orders are considered a final sale and will not be exchanged. All handbags are considered a final sale also and will not be exchanged. Gift certificates and store credits are good for one year only after issue date. We are not responsible for lost store credits or gift certificates. Treat them as you would cash. Since we guarantee the quality of our shoes, factory damages will be repaired and must be accompanied by the original receipt. We are not responsible for fit, comfort, and normal wear and tear.